HAND MADE LEATHER GOODS FREE SHIPPING WORLDWIDE

shipping & exchange policy


Shipping

  • We are located and based in Bali, Indonesia.
    * Length depending on location. Details at checkout.
  • Many of our products are made to order, please allow up to 3 days for shipping.
  • We primarily use Local post office to ship our orders. DHL. UPS and FEDEX
    are available at your own cost. You must contact us at contact@draft-8.com for any special requests.
  • Shipping rate is calculated by weight/size of the product and your location,
    You will have this option while checking out.
  • You will receive a tracking number as soon as your product has been shipped.
  • We are not responsible for any items that are returned to us by mistake(wrong address).
  • Once your order leaves draft8, it is out of our control for questions and concerns about shipping, please contact the carrier using your unique tracking number.
  •  draft8 will not be responsible for any customs fees.
    When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination
  • draft8 will not be responsible for any items lost during shipping or customs tax, any claims should be filed with the respective carrier.
  • Shipping fees are non-refundable.

 Returns & Exchanges

  • We do guaranteed to work with you until you are 100 % satisfied.
  • Merchandise that has been used or altered will not be accepted for return
    or exchange.
  • Returns and exchanges will be accepted within 20 days of the delivery confirmation date.
  • All returns packages should be insured. There will be no refunds on items damaged in shipping. Please see carrier options.
  • We do not reimburse shipping costs and others charges if you choose to return an order for any reason.
  • If the package does not reach us safely we will not be able to complete
    the refund.
  • Your account will be fully refunded within 3–10 days of receipt of your item.


All returns and exchanges should be sent to clients@draft-8.com

 

 


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